Experience

Customer Service and Marketing Services

Skybridge Business Services provides key consumer support functions for the world's leading spirits manufacturer.

Customer Service and Marketing Services

• World's leading spirits manufacturer selects Skybridge to provide key functions supporting valued consumers

The Client

• World's leading spirits manufacturer

The Challenge

• Have an outsourced customer service function performed in a manner consistent with an internal company representative

• Find a single-source partner to provide key functions (customer service and fulfillment) supporting valued consumers

The Solution

• Skybridge manages a dedicated team within a world-class contact center to handle up-sell, cross-sell & save the sale opportunities, as well as standard inquiry calls
• Provide customer service support including providing drink recipes, introducing new product releases, consumer appeasement, and fulfilling thank you gifts to valued consumers

The Results

• Satisfy “taste” for client’s brands
• Cost reductions realized
• Skybridge delivers best-in-class support reflective of client’s mission