Experience

The Client

• Revolutionary fitness product manufacturer

The Challenge

• Provide high quality cost effective customer services, sales and fulfillment for a complex product marketing via DRTV and web.
• Create a product testing and refurbishment process adhering to FDA and ISO 9001 guidelines.
• Implement complex processes to support credit card recycling, installment payments and continuity to maximize profit from every sale.

The Solution

• Implemented client on a contemporary .NET and SQL operating platform to create greater marketing flexibility .
• Converted existing external web platforms to a fully integrated application with real-time inventory and credit card processing to maximize revenue.
• Leverage Skybridge direct response operational expertise to improve current processes and create new services that improve profitability.

The Results

• Reduced operating expense for customer service, fulfillment and shipping 48% from pervious supplier.
• Improved service levels from 3 day shipping to same day shipping and call center abandons from 15% to 3%.
• Created an 2:1 ROI with call center revenue generation.
• Refurbished over 100,000 electronic units with FDA approved testing to reduce COGS.